Pony Express RV Resort

This is now Sun Outdoors Salt Lake City. I think they may have been bought by SunRVResorts. The place is fine. There is a tree every spot or two. It's a nice location to see both the Great Salt Lake and SLC. People have complained of tight spots- but there is plenty of room to get into your spot. We stayed in an executive site and it is huge - plenty of room for our 39 foot RV plus the truck plus a large patio area. It is true that our picnic table was close to our neighbors sewer line though. There are several parking spots around the interior perimeter of the park. The dog “park” is tiny -and the playground is small. We had a lot of trouble getting good wifi. The Wifi here is only good enough for email and such. Even with our cellular modem and mimo antenna we still got lousy wifi. Don’t plan a lot of streaming or zooming. We had several packages delivered and they were put with other packages in the large common room for us to pick up whenever- no checking that we picked up the ones meant for us. Nice walking or biking trail right next to the park.

There is not much room for you to park your tow vehicle at your site. An extended truck will hang into the alley. The sites are close to one another to the point that your neighbours slide is only a couple feet from your table.

Full services, reasonable WiFi speeds. Close to the freeway.

The gate code works only once every 7 or 8 try's. We were stuck outside for nearly 20 minutes trying to punch in our code.

As others have said, this could be 5 star if sites were a little wider. There is room to park your truck next to your rig, but to get in the passenger side you have to step over your neighbors sewer hose. But, great bathrooms, nice pool, big laundry, nice staff. Right on the river bike trail which is fun. Way much better than the other options in SLC.

The unfriendly and angry manager would not make any attempt to help resolve a site mix up they created.

We’ve stayed at Sun RV Resorts before and have never run into this kind of poor customer service, or such an angry manager. We have over 30 campsite reservations for our three-month road trip and NONE have had any problems like this at Pony Express.

We would not recommend Pony Express RV Resort to anyone.

Very nice park with long cemented sites with space on the side of your rig to park your vehicle. Grass in between sites with nice picnic tables. We had a premium site, the deluxe are longer, although I saw 40’ in the back-ins. Plenty of extra parking throughout the park. Gated security & friendly personnel upon arrival. (Cookies & dog treats) A big plus is the free dog washing station. The reasons this is not a 5 star: sites are a little narrow, some of the grassy sites are grass and weeds combined. No hot tub, no gym.
Rate reflects veterans discount. (Veterans, not just active duty)

Let me just tell you that I rarely ever take the time to write reviews because I have a full time job and juggle two additional part time jobs, thus, I pretty much never write a lengthy review for anyone or anything, but I had to take the time to laud Pony Express RV Park, its manager Ruben Zak, and his wonderful team. Even my kids, after a 3 week long road trip to 5 different national parks and a plethora of venues visited and outdoor activities experienced, listed their experience at Pony Express as their #1 best memory.

Why am I writing such a rave review for an RV park? First of all, the entire staff is the friendliest, kindest, and most compassionate staff we have ever encountered at any form of lodging (RV resort, campground, hotel, inn, etc.) out of all of our travels. Before we even arrived, we had to adjust our schedule due to some hiccups in our plans and (simply over the phone) the staff did their best to accommodate us. When we arrived, the receptionists were very smiley, friendly, helpful, and welcoming. The entire park looked well kept, clean (especially the restrooms and showers compared to other RV parks), and well-run. No matter where you are placed, you are always within reasonable distance to a restroom/shower building. The pool area is clean; the tables, umbrellas, and chairs are all kept in good condition; the laundry room is literally the best we've ever seen (the best kept machines, the cleanest room, the most surfaces to fold clothes, has a coin machine that is well stocked, and has a detergent/dryer sheet machine for the users that forget to bring their own). The pool and laundry room are immediately next to several indoor bathrooms and showers and are very roomy and well-kept. The clubhouse has a really nice pool table and foosball table, plenty of comfortable seating, a big screen TV, books, games, puzzles, and a really nice common kitchen area for guests to use. They even have a great outdoor playground for the kids. Up to this point alone, we would have enthusiastically given Pony Express 5 stars. It was easily the best kept resort we have ever been to.

The few reviewers that complained about the proximity of the RV sites to each neighbor need to understand that this is an RV resort in Salt Lake CITY, so the layout is meant to be maximized. That being said, the sites are NOT that crammed together as some reviews might give the impression about, and they are well maintained. In regards to the few who did not like the customer service, I simply cannot imagine who on the staff would not offer great customer service. Honestly, I could see them being a little removed if the customer comes across first as brusque, rude, or entitled, but I cannot imagine anything less than great customer service from the staff if you are just basically courteous at first.
ON TOP OF EVERYTHING, we were juggling with some serious RV issues, and not only did Ruben have his staff help us out with no strings attached, but he went above and beyond to help us with alternative lodging that was amazing as we dealt with our misfortunes. We are very sensitive to imposing on other people and really try not to be an inconvenience to anyone, but the ENTIRE STAFF went out of their way to make us feel cared for. To emphasize this point, we got to know so many of them and are now blessed to call them friends. Shout out to Ruben, Christine, Ric, Suzie, Patricia, Barry, Jen, Emily, and Jimbo for your grace and kindness. To the rest of the staff that we did not have the pleasure to get to know personally, thank you for making this RV resort an awesome place to stay!

Now, if you are traveling and simply need lodging, not an RV site, their chalets are REALLY NICE! They have two bedrooms, a bathroom, a full kitchen, and a living room with great central AC . . . all for a VERY reasonable price. I cannot praise this place enough and I know our family will always remember our stay there. Please, do yourself a favor and take some time to stay here if you are passing anywhere through Salt Lake City. I sincerely believe you will have a GREAT time here however long your stay. We even met several long-term guests on site (we're talking many months up to a couple of years), and ALL of them were very happy with their time at Pony Express RV Park. YOU WILL BE, TOO!

Although they are upgrading the camp (expansion), the staff was fantastic accommodating campers to make our experiences successful. The sites are superb with amenities, but a bit cramped.

Superb utilities (20/30/50A electric, sewer, and water) hook ups all on concrete pads and level. They also have 3 bath houses with showers/toilets to include a good size pool and laundry facilities. The general store is good, but the staff is what makes this park great---they really want to make you happy.

We were traveling to Colorado from California and will consider coming back to Salt Lake City and stay here--great service and great prices.

Not too much to add that hasnt already been said. The sites were tight, but it was nice to have mature trees and grass for each site. The bathrooms are individual bathrooms instead of like a locker room, but they felt dingey and almost every time I went in to use them there was an empty Natty Ice in the garbage. Who is drinking in the bathroom?? Our reception was horrible for ATT, Verizon and Sprint. You could check email, but not much else. Due to Covid, the office is closed for the most part, and picking up packages was difficult. It's very close to the highway, but surprisingly little highway noise for us (though we were literally the furthest away from the highway as far as spots go). No problems with the staff or neighbors, and easy access to groceries and stores.

To me, people and customer service is number 1. This place lacks that. The staff was very unfriendly to me. I was there on a solo trip, and when I arrived Christmas Eve, the front desk seemed annoyed when arrived around 4pm. Not welcoming at all. The campground is VERY tight. Just barely enough room to put my pop outs out. Forget the awning, no way. During my stay I was confronted by a staff member in a golf cart. He told me I was parking my truck too close to my neighbors and I needed to park closer to my trailer, even though I was parked well within the boundaries my parking space (see pic). He told me I was banging into the neighbors trailer when exiting my passenger door. I told him I was there alone and nobody was entering/exiting my passenger door, so it was impossible for that to happen. I would NEVER let that happen. I also told him that I couldn't park any closer to my trailer because I was a double leg amputee and I needed to be able to open my door enough to get in and out of my truck. He didn't even listen to me when I tried explaining that, he didn't even acknowledge that fact. For the majority of my trip, I was away from the RV park, just there to sleep at night. I was also confronted by one of the staff members about why I was coming in late every night (between 10-11 pm). Really??? None of their business. They are very condescending when they talk to you. Like I was some kind of trouble maker. ☹️ It was very upsetting. The remainder of my stay I felt like I was walking on egg shells every time I was at the park. It put a real damper on the rest of my stay. I was planning to stay longer, but decided to go somewhere else, I just felt uncomfortable there. I do a lot of camping and I visit lots of RV parks. I can deal with cramped campgrounds, but I expect to be treated like a customer, not an imposter. As I said, customer service is always #1. I'm giving this place 2 stars because it was clean and conveniently located. I will not stay here ever again or recommend it to my other RV buddies.