Cottonwood Hot Springs & Spa

My daughter and I rented Cabin 2 for two days for a COVID escape and should have left when we opened the door and found a young fella sitting on the futon - he turned out being the help and in fact did not clean anything!!

I spent the first 45 minutes of my supposed mini vacay - cleaning the kitchen and high touch points of the cabin in addition to washing the dishes that we intended on using.The counters had grime visible to the eye upon entry. The fridge had dried blood, hair and debris in it. The stove had caked on food running down the door - nothing had been cleaned with soap and water in a very long time! One of the beds was a 1920's spring filled bed - literally - no filling only springs! So we were also unable to sleep decently either.

When brought to the front desk attention, it was noted that he had heard about our check in experience but all he had to say is "We clean our rooms daily" and then "What do you want me to do?". There were no apologies much less an offer of a reduced rate - either would have sufficed. My intent was to ensure he was aware that their lack of basic cleanliness could actually result in killing people during the COVID pandemic - SHAME ON THEM!!

The common pools were simply more grossness as their was so much "Junk" floating it was unnerving - I am a seasoned Hot Springer traveling throughout CO, WY and NM - never seen anything like the filth I encountered here....just terrible to know people exist like this.

This place clearly exist ONLY to make a buck and cares nothing about their customers health or experiences...

Came home more stressed than upon arrival - should have just stayed home and really hope we don't get COVID as a result of our Cottonwood Hot Springs visit but it won't be a surprise.

Lesson learned and as a CO native that alone is HUGE!!